Privacy Policy

At Roundtrip Tyres Ltd, we take your privacy seriously. We believe in transparency, and we are committed to being upfront about our practices. We believe you should know what personal information we collect from you, how we use it and that you have meaningful control over both.

With regards to your use of this website, we serve as the Data Controller as we determine the purpose and means of processing personal information.

This policy describes how your personal information is collected, processed, stored and shared when you visit or make a purchase from www.roundtriptyres.co.uk.

 

SECTION 1 – THE PERSONAL INFORMATION WE COLLECT

When you visit this site, we automatically collect certain information about you, including information about your device, web browser, internet protocol address, time zone and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual pages or products that you view, what websites or search terms referred you to this site and information about how you interact with the site.

We collect this information using the following technologies:

  • “Log files” track actions occurring on the site and collect data including your internet protocol address, browser type, internet service provider, referring/exit pages and date/time stamps.
  • Cookies - a “cookie” is a small file that is downloaded to your device when you visit a website and often includes an anonymous unique identifier. For more information about cookies, visit https://ico.org.uk/for-the-public/online/cookies/

 

The following first-party cookies are used on this site:

Cookie

Name

Purpose

Duration

Google Analytics

_ga

This cookie is a first-party cookie and is typically written to the browser upon the first visit. It is used to distinguish users and count visitors by tracking if you have visited before.

2 years from set/update

Google Analytics

_gid

This cookie is a first-party cookie and is typically written to the browser upon the first visit. It is used to distinguish users and count visitors by tracking if you have visited before.

24 hours from set/update

Google Analytics

_gat

This cookie is typically written to the browser upon the first visit. It is used to manage the rate at which page view requests are made.

10 minutes from set/update

 

 

You have the ability to change the settings on your browser to accept cookies; to notify you when a cookie is set or to block cookies at any time.

When you complete a form on our site, such as “Contact Us”, “Create an Account” and “Subscribe to our Newsletter”, we collect certain personal information, including your name and email address. Individual forms may request different information.

Additionally, when you make a purchase or attempt to make a purchase through this site, we collect certain personal information from you, including your name, billing address, shipping address, email address and phone number. We refer to this as “order information”.

We have appointed a third-party provider, Zendesk, to supply and support our customer chat service, which we use to handle customer enquiries in real time. If you use this service, we will collect your name, email address and the contents of your session. This information will be retained for 24 months and will not be shared with any other organisations.

You can request a transcript of your chat session by contacting Mr. A Harris via email at [email protected].

 

SECTION 2 - HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the personal information inputted into forms on this site to communicate with our customers and to administer secure user accounts.

We use order information to fulfil orders and communicate with our customers and for purposes such as advertising, marketing and re-marketing.

You have the right to withdraw consent to the processing of your personal information. For example, you can withdraw your consent to email marketing by using the unsubscribe link in such communications or by changing your account settings.

If you would like to withdraw your consent for any reason, please contact Mr. A Harris via email at [email protected].

 

SECTION 3 - SHARING AND/OR DISCLOSING YOUR PERSONAL INFORMATION

We share some of your personal information with third parties for the following reasons:

 

Name

Reason for sharing personal information

Google Analytics

To track and understand how customers use the site

Google Adwords

To track and understand how customers use the site

Sage Pay

To handle the direct processing of payments

Zendesk

To facilitate our customer chat service

Barclays

To handle the direct processing of payments

PayPal

To handle the direct processing of payments

 

In most circumstances we will not disclose your personal information without your consent. However, we may pass on your personal information if we have a legal obligation to do so, for example to comply with laws and regulations or in response to a lawful request for information.

When you click on links on our site, they may direct you away from our site. We are not responsible for the practices of other sites and encourage you to read their privacy statements in full.

 

SECTION 4 – HOW IS PERSONAL INFORMATION STORED?

The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and after it is received, to ensure it is not lost, misused, disclosed, altered or destroyed.

  • Personal information inputted into forms on this site is stored in an encrypted database on a secure server.
  • User account information is password-protected.

We have appointed Sage Pay for the direct processing of payments. For this purpose, Sage Pay serves as a Data Processor. You will be redirected to Sage Pay’s website to enter your personal information. Your information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Sage Pay follows PCI-DSS requirements and implements additional accepted industry standards. PCI-DSS requirements help ensure the secure handling of personal information by our site and its service providers. For more information about Sage Pay’s security processes, visit https://www.sagepay.co.uk/policies/security-policy.

 

SECTION 5 – FOR HOW LONG IS PERSONAL INFORMATION STORED?

When you input your personal information into a form on our site, your information is held for 24 months, after which it is securely erased.

When you place an order through our site, your personal information is held for 24 months, after which it is securely erased.

 

SECTION 6 - YOUR RIGHT TO ACCESS, AMEND OR SEEK THE ERASURE OF YOUR PERSONAL INFORMATION

If you are a European resident, you have the right to access any personal information we hold for you and the right to ask for that information to be corrected, updated, or erased. If you would like to exercise this right, please Mr. A Harris via email at [email protected]. Alternatively, you can write to us Roundtrip Tyres Ltd, 81-85 High Street, Brentwood, Essex, CM14 4RR.

Please note that your information may be transferred outside of Europe, including to the United States of America as per our appointments with third parties. The third parties that we have appointed are GDPR and Privacy Shield compliant.

 

SECTION 7 - AGE RESTRICTIONS

By using this site, you confirm that you are at least the age of majority in your county, state or province of residence, or that you are the age of majority in your county, state or province of residence.

 

SECTION 8 – POLICY REVISIONS

We may update this policy from time to time in order to reflect changes to our practices or for other operational, legal or regulatory reasons, so please review it regularly.

If we make changes to this policy, we will notify you via email so that you are aware of any changes made and you will be given the opportunity to reconsent.

 

SECTION 9 - CONTACTING ROUNDTRIP TYRES LTD

For more information about our practices; if you have questions or if you would like to make a complaint, please Mr. A Harris via email at [email protected]. Alternatively, you can write to us at Roundtrip Tyres Ltd, 81-85 High Street, Brentwood, Essex, CM14 4RR.